Refund policy

Goldie Lou’s Return Policy

At Goldie Lou’s, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

Returns Window
Customers may return eligible items within 14 days of receiving their order. To initiate a return, the item must be shipped back within this 14-day period.

Condition of Returned Items
All returned merchandise must be in new, unused condition, with original packaging and tags intact. Items that show signs of wear, use, or alteration may not be eligible for a refund.

Damaged or Defective Items
If you receive an item that is damaged or defective, please email a photo of the item along with your order details to info@goldielous.com. We will gladly provide a replacement at no additional cost, including covering any applicable shipping fees.

Return Process
To start a return, please contact our customer service team at  info@goldielous.com with your order details. We will provide instructions on how to send your item back to Goldie Lou’s.

Return Address
Returns, c/o Goldie Lou’s
1495 10 Mile Rd NW
Sparta, MI 49345

Goldie Lou’s reserves the right to refuse returns that do not meet the above conditions. We are not responsible for returns or exchanges for items purchased through other websites or business partners. We cannot accept returns for personalized or customized items, save in the exception of manufacturing defects.

If you have any questions, feel free to reach out—we’re always happy to assist.